FAQ's
Your order
Can I place my order over the telephone?
I have a paper prescription can I still use the service?
Where is my order?
Can I fulfil a private prescription?
How do I cancel my order?
Has my order been approved?
Does anything get posted to my address?
Why have you declined my order?
Can I reorder?
Where will my prescriptions be dispensed from?
Your account and registration
How do I change my personal details?
How do I change my communications preferences?
I cannot access my account?
How do I register with you?
How do I send you my proof of exemption?
Contact
How do I contact you?
Delivery
Do you deliver outside of the UK?
Where can you deliver to?
What are your delivery costs?
How long will my delivery take?
Do I need to sign for my medication when it arrives?
Is the packaging discreet?
Who delivers my medication?
GP queries
How do I know if my surgery can send my prescription electronically (EPS)?
Regulation
How do I check the registration of the pharmacy?